Terms & Conditions

Terms and conditions for our premium transfer services. Please read carefully before booking.

Introduction

These Terms and Conditions ("Terms") govern your use of Villars Limousine services and website. By booking our services, you agree to be bound by these Terms.

Please read these Terms carefully before making a reservation. If you do not agree to these Terms, please do not use our services.

Service Description

Villars Limousine provides premium passenger transport services including:

  • Airport Transfers:
    To and from Geneva, Zurich, Milan, and Lyon airports
  • School Transfers:
    Regular and special transfers for students
  • Private Transfers:
    Custom routes, events, and special occasions

Booking Terms

Reservation Process

  • Advance Booking:
    Minimum 24 hours notice required for all bookings
  • Confirmation:
    All bookings must be confirmed by email or SMS
  • Passenger Details:
    Accurate passenger information required for all bookings

Booking Methods

Online Booking:
Available 24/7 via our website
Phone Booking:
+41 24 495 12 34
WhatsApp:
Quick booking and support

Payment Terms

Payment Methods

  • Credit Cards:
    Visa, Mastercard accepted
  • Bank Transfer:
    Available for advance payments
  • Invoice Billing:
    For parents abroad and school partnerships

Payment Schedule

Payment is due at the time of booking unless alternative arrangements have been made. For regular school transfers, monthly billing options are available.

Cancellation Policy

Free Cancellation

  • More than 24 hours notice
  • Flight delays/cancellations
  • Medical emergencies

Cancellation Fees

  • Less than 24 hours: 50% fee
  • Less than 4 hours: 100% fee
  • No-show: 100% fee

Service Standards

Our Commitments

  • Punctuality:
    We arrive on time or contact you in advance of any delays
  • Vehicle Quality:
    Clean, well-maintained vehicles with safety equipment
  • Professional Drivers:
    Licensed, experienced, and bilingual drivers
  • Safety First:
    Comprehensive insurance and safety protocols

Passenger Responsibilities

Passengers are responsible for:

  • Accurate Information:
    Providing correct pickup/drop-off locations and contact details
  • Timeliness:
    Being ready at the scheduled pickup time
  • Child Supervision:
    Ensuring appropriate supervision for minors
  • Personal Belongings:
    Responsibility for personal items and luggage

Liability & Insurance

Insurance Coverage

Villars Limousine maintains comprehensive insurance coverage including:

  • Civil Liability:
    Coverage for passenger and third-party claims
  • Vehicle Insurance:
    Comprehensive coverage for all vehicles

Limitation of Liability

Our liability is limited to the direct costs of the transport service. We are not liable for consequential damages, delays due to circumstances beyond our control, or personal belongings.

Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including:

Weather conditions
Flight delays
Road closures
Emergencies

Contact & Support

Questions About Terms?

If you have any questions about these Terms and Conditions or need clarification, please contact our customer service team.